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Customer Satisfaction Surveys

Why First American?

First American's Builder Training Programs, and our unique ability to design a closing process that becomes a seamless part of your homebuyer's overall home buying experience are just two reasons why First American should become your "value added partner" if you are seeking to meet, or improve, your Customer Satisfaction, or "CSI" goals.

We not only take the time to train and develop closing teams that are highly skilled in the art of delivering excellent customer service, but we give you our commitment that we will make the First American Closing Team a natural extension of your homebuilding operation. These are two additional reasons why today's homebuilders are selecting First American as their closing partner. It is the right thing to do, and now is the time to do it.

Upcoming Events:

• National on-going training classes for all closing personnel leading to a National Accreditation in Customer Satisfaction.
• Release of the National rankings based on the Homebuyer Loyalty Index. An on-going First American venture.
• Continued sponsorship of the Annual Home Buyer Satisfaction Round Table held in Anaheim, California

Contact your NHS Regional Director for more information.